SHIPPING & RETURNS
Thank you for shopping with Magically Dunn Creations! Because our business includes a mix of custom physical craftsmanship and instant digital file assets, please review our policies below to know exactly what to expect when placing an order.
Physical Products Shipping Policy
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Domestic Only: We currently ship within the United States only.
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Production Time: Most physical items (laser-engraved PMAGs, bottle openers, axes, etc.) ship within 3–10 business days depending on product complexity, custom queues, and current shop volume.
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Calculated Rates: Shipping costs are calculated dynamically and displayed directly at checkout.
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Tracking: Tracking information will be emailed to you immediately once your package is printed and dispatched.
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Address Accuracy: Customers are responsible for providing correct delivery info. Additional reshipping fees will apply if an incorrect address results in a returned package.
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Delays & Issues: Processing times do not include transit times. If a package is lost or severely damaged by the carrier, please reach out to us so we can investigate and help resolve it.
State Magazine Capacity Restrictions
Due to local magazine capacity laws, physical magazine orders cannot be shipped to California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Vermont, and Washington. You can still purchase digital design files from any state.
Digital Products Delivery Policy
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Instant Access: Digital assets (SVG vector files, depth maps, and PNG graphics) are delivered instantly via an automated download link on your checkout "Thank You" page and via a confirmation email.
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Download Lifespan: Please download and back up your files immediately upon receipt. If your link expires or you lose access, contact us with your order number to request a fresh link.
Returns, Exchanges & Refunds
Physical Items (Handmade & Custom)
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All Sales Final: Due to the custom, made-to-order nature of laser engraving, physical products cannot be returned or exchanged for a change of mind or incorrect options selected by the customer.
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Exceptions: If your item arrives damaged, defective, or does not match your ordered specifications due to a mistake on our part, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can arrange a repair, replacement, or refund.
Digital Items (Instant Downloads)
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No Refunds on Files: Due to the non-returnable nature of digital downloads, all digital product sales are strictly final once the files are delivered or accessed. We cannot offer refunds or exchanges if you accidentally purchased the wrong file format or change your mind.
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Technical Assistance: If you encounter a corrupted file or formatting error within your software layout, please reach out immediately so we can fix the asset and send you a working version.
Order Cancellations
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Physical Gear: If you need to cancel or modify a physical order, contact us immediately. Once laser cutting or engraving production has begun, cancellations cannot be accepted.
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Digital Gear: Digital orders cannot be canceled or refunded once the download link has been generated or used.
Questions or Concerns?
If you have questions regarding your setup, file compatibility, or an active physical order, please reach out directly through our website contact form.
Magically Dunn Creations
A brand of Magically Dunn LLC
Sierra Vista, Arizona